Privacy & Refund Policy
Privacy Policy
Your Privacy
Last updated: January 2025
At Dale’s Ballroom Dancing, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
Information We Collect From You
We understand that the collection of personal information is a serious matter. In this Privacy Policy the term ‘personal information’ has the same meaning as in the Australian Privacy Act 1988. In general terms it means any information that is about you.
During your visits to our website or use of our services, we may obtain the following personal information about you and/or your child: name, address, phone number, email address, family details, financial information, health information and other relevant information you provide us. We may also collect other personal information while providing our services to you or your child.
We do not knowingly collect personal information directly from anyone under 18 as we require all information of a child under 18 to be provided by a consenting parent/guardian. If we become aware that a child under 18 has provided us with personal information without the consent of their parent/ or guardian, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with personal information without your consent, then please contact us.
You can correct or update your personal Information by contacting us directly.
How We Use Your Information
We use your information to deal with, or safely provide our services to, you and/or your child and to comply with certain laws and regulations.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
Storage And Security Of Your Information
We will use all reasonable means to protect the confidentiality of your personal information while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, personal information we collect about you, may be stored and processed in countries other than Australia. We will take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information, and have adequate privacy protections to safeguard your information.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security, and your personal information is compromised, we will promptly notify you in compliance with the applicable law. We will not be held responsible for events arising from unauthorised access to your personal information.
Cookies And Pixels
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.
Sharing Your Information With Third Parties
We do not and will not sell or deal in personal information or any customer information.
Your personal information is only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, competition entry, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to use personal information in accordance with the terms of their own privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your personal information for any purpose other than that for which it was shared.
Disclosure Of Your Information
We may disclose your personal information as required or authorised by law including to protect the rights, property or safety of Dale’s Ballroom Dancing, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your personal information could be transferred to a purchaser under a confidentiality agreement.
Other than the types of disclosure set out in this Privacy Policy or as otherwise agreed by you, we will not knowingly disclose your personal information to any third party.
Links To Other Websites
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
Change In Privacy Policy
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
Contact Us
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at dale_harris@bigpond.com with the Subject ‘Privacy Policy’ and we will respond as soon as possible.
Refund Policy
Dale’s Ballroom Dancing handles cancellations and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to cancel your lesson/ or class, you are required to notify Dale 24 hours before the lesson/ or class with a valid reason for cancellation. If we are unable to resolve your complaint or further assist you, we will process a refund upon as soon as possible. Failure to notify Dale before this time will result in a fee of the full amount of the lesson. Refunds will be processed promptly, and payment made by the same method that you made payment. All refunds are made at the discretion of Dale’s Ballroom Dancing.